Refund policy
Refund & Return Policy
Marine Parts & Electronics
Operated by AC & MR ENTERPRISES LLC
14-Day Return Policy
We accept returns within 14 days of delivery. To be eligible, items must be unused, uninstalled, in resalable condition, and returned in their original packaging, including all manuals, tags, and accessories. Proof of purchase is required.
How to Start a Return
To request a return, you must contact us before sending any item back. Returns sent without prior authorization will not be accepted. Once approved, return instructions will be provided.
Restocking Fee
All approved returns are subject to a 30% restocking fee, which will be deducted from the refund amount.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 24 hours of receipt so we can evaluate the issue and provide a solution.
Non-Returnable Items
The following items are not eligible for return:
- Sale, clearance, or closeout items
- Electric or electronic parts
- Discontinued or vintage parts
- Gift cards
- Hazardous or flammable materials
-
Special-order or custom items
International & Commercial Orders
International and commercial orders may be subject to additional return conditions, customs fees, and extended processing times. Duties, taxes, and shipping charges are non-refundable. Customers are responsible for all return shipping costs.
Order Cancellations
Orders may be canceled only if they have not entered the fulfillment process. If an order has already shipped, it must follow the standard return process.
Contact Information
AC & MR ENTERPRISES LLC
📞 Phone: 786-208-7519
🌐 Website: www.marinepartsandelectronics.com
Política de Devolución – 14 Días
Aceptamos devoluciones dentro de los 14 días posteriores a la entrega. Los productos deben estar sin usar, sin instalar, en condición resllable, y en su empaque original, incluyendo manuales, etiquetas y accesorios. Se requiere comprobante de compra.
Autorización de Devolución
El cliente debe contactarnos antes de enviar cualquier producto. Las devoluciones enviadas sin autorización previa no serán aceptadas. Las devoluciones aprobadas recibirán instrucciones de retorno.
Cargo por Reposición (Restocking Fee)
Todas las devoluciones aprobadas están sujetas a un cargo de reposición del 30%, el cual será descontado del monto del reembolso.
Reembolsos
Una vez recibido e inspeccionado el producto, los reembolsos aprobados se emitirán al método de pago original dentro de 5 a 10 días laborables.
Los costos de envío no son reembolsables.
Productos Dañados o Incorrectos
Revise su pedido al recibirlo. Si el producto llega dañado, defectuoso o incorrecto, contáctenos dentro de las primeras 24 horas.
Artículos No Retornables
No se aceptan devoluciones de:
- Partes electricas o electronicas.
- Artículos en oferta o liquidación
- Productos descontinuados o antiguos
- Pedidos especiales o personalizados
- Tarjetas de regalo
- Materiales peligrosos o inflamables
Pedidos Internacionales y Comerciales
Los pedidos internacionales y comerciales pueden estar sujetos a condiciones adicionales, impuestos, aranceles y tiempos de procesamiento extendidos. Todos los costos de envío, impuestos y aranceles no son reembolsables.
Cancelación de Pedidos
Los pedidos solo pueden cancelarse si no han entrado en proceso de despacho. Los pedidos enviados deben seguir el proceso regular de devolución.
Contacto
AC & MR ENTERPRISES LLC
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marineservices2015@yourmers.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marineservices2015@yourmers.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
📞 Teléfono: 786-208-7519
🌐 www.marinepartsandelectronics.com